Shipping & Returns

We ship via UPS and offer Ground, 3 day Select, and 2 day Air shipping. If you need it sooner or have a special shipping request then please contact us.  Same Day shipping for all orders placed before 6pm EST Monday -Friday.  All orders placed on Saturday or Sunday will ship the following business day.  Please note, small packages may be shipped via USPS (post office) at our discretion.  All items are inspected before shipment.

My Hollywood Closet Shipping Zone Map

We offer a 100% return policy!
If for any reason the item does not meet your expectations upon arrival, we will issue a full refund for your items minus shipping and handling charges. All items must be returned within 10 business days upon receipt. Items received after 10 business days will be issued a store credit. All sale items are Final. The item must be returned in brand new and unused condition in its original packaging with the tag still attached. A copy of your invoice must be included in the box with the return.

All exchanges are for the same item, size, and color. However, if the item is sold out then we will issue a refund or a store credit.

We suggest that all items be returned to us by a shipping method with which you can obtain tracking or delivery confirmation. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.  We cannot issue a credit without a proof of delivery. Your return will be processed within 48 hours of receipt. Once your return is processed, it will take up to 48 hours for a credit to appear in your account.

Please send returns to:

My Hollywood Closet
600 Esplanade
Ste #306
Redondo Beach, CA 90277

*Please include the reason for the return and any comments about the item that may help us improve our product selection.

Lost Packages & Incorrect Addresses
It is not the responsibility of My Hollywood Closet for orders lost due to incomplete or incorrect address information provided by the customer.  It is the responsibility of the customer and are not eligible for a refund. Please, we ask that you double check your address.
 
For our proof of delivery, every package we ship has a UPS tracking number or a USPS delivery confirmation. We will send you a replacement of your order at no cost to you should your package become lost in the mail, and the carrier cannot provide confirmation of delivery.  However, if the carrier has proof of delivery,  then you must file a claim directly with the carrier.

 

 

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Copyright © 2017 My Hollywood Closet.
 

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